Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 To be eligible for a return, your item must be in the same condition as when you received it and unused, with tags and in its original packaging. You'll also need your receipt or proof of purchase.

 To make a return, you can contact us at info@rusticfeathers.ca for detailed instructions on the returns procedure.

 All return shipping costs are the responsibility of the customer, unless an error has been made on our part. Once the package has been received and inspected, we will inform you whether your refund has been approved or rejected. If approved, you will receive a refund using your original payment method within 10 working days. Items returned without a return request will not be accepted.

Damages and problems

 Please inspect your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you have received the wrong item, so that we can assess the problem and remedy it.

Exceptions or non-returnable items

 Certain types of items cannot be returned, such as perishable products (such as dried insects) or custom-made products (such as special orders or personalized items). Please do not hesitate to contact us if you have any questions or concerns about a specific item.

 Unfortunately, we do not accept returns on promotional items or gift cards.

Exchanges

 The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for a new item.

Refunds

 We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will be automatically refunded to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.

 If more than 15 working days have passed since your return was approved, please contact us at info@rusticfeathers.ca.